Inbound Telemarketing
Online Appointment Scheduling
Opportunity knocks but once! And those who are able to convert this fleeting knock into an appointment with opportunity, and then further convert the appointment into a business opportunity, are distinguished as successful.
The secret to being successful is indeed simple – make all your appointments successful.
R Call Services offers the best Appointment Scheduling services to organizations in India. Our Call Center Agents take over the job of maintaining an orderly appointment diary for you. Our Agents make use of specialized scheduling software to catalog all the appointments and note the status of each. Our call center, Delhi NCR, India is equipped with all the latest technologies required for efficient appointment scheduling services.
Our Call Center Agents can provide round the clock Appointment Scheduling services, optimizing your Appointment diary with 24×7 scheduling. Our Agents will be available during the lean hours, peak hours, and even after your working hours. We will update you about the confirmations, cancellations or any changes in the schedule instantly in real time via SMS, IM, PDA or pager. We will ensure that all your focus is on maximizing the outcome of your appointment setting, instead of fretting over a sloppy appointment schedule.
We have served numerous clients from diverse industry verticals. Some of the industries from which our clients come from are:
Credit Card/Order Processing
Issuing credit cards to customers and taking orders from them is a meticulous task. But doing the same process for too many people can also become a tedious task for your workforce. As this is a time and energy consuming process, so your workforce may be fatigued. And they are unable to make other worthwhile contributions.
Outsourcing Credit Card Processing and Order taking can save the time of your staff and save money for your organization.
R Call Services offers the most trusted Credit Card Processing services to organizations in India. We take special care of security of your data and only mature and reliable Call Center Agents with prior experience are allotted this process.
Our Call Center Agents perform this function using appropriate IT solutions, to obtain complete accuracy. We can also do order taking services for your customers and update them with order status as well.
We maintain a state-of-the-art domestic call center in Delhi NCR, India which is equipped with all the latest technologies and equipment. This center is also equipped with the latest security technology which ensures the safety of the data with which our clients trust us. Electronic as well as physical security measures are implemented at our delivery center to avoid any data security breach.
Order Management and Fulfillment
Our Call Center Agents can manage the process of order placement by customers, updating the customers about order status, till fulfillment of their order.
Third Party Verification
Are you sure you don’t need third-party verification? You may say an emphatic ‘Yes’.
But are you also sure that the order placed by your customer is genuine? Are you sure that the name and address told by the customer are his own and not of somebody else? Are you sure that the customer was not a prank caller or worse a swindler? If your answer to these questions is ‘ummmm… don’t know’, then you definitely need a Third Party Verification!
The process of Third Party Verification (TPV) entails confirming the identity of the customer and their order which they placed by an independent entity. Neither the business enterprise nor the customers should wrongly beguile.
R Call Services offers the best third-party verification services in India which helps you ascertain the identity of the customer and authenticate their orders. Our Call Center Agents, trained especially for conducting TPV, probe the customer with penetrative questions. If any discrepancies are found, our Call Center Agents ask more incisively until veracity of their claims is determined. We can also audio record the conversation and provide it to you for any future evidential or forensic need.
It makes good business sense to outsource a third-party verification process to an expert vendor. Organizations don’t have the skills and resources required for conducting such activities, and neither does it fall under their core business tasks. The right thing to do would be to hire someone who has the right set of skills, resources, and infrastructure for such tasks.
Seminar Registration
Whenever your business needs help to manage their Seminar Registration, feel free to turn up to R Call Services to help you in handling various management responsibilities. Outsource your conference and event registration activities to us and focus on other issues and details related to your event. You’ll come to know how our outsourced event registration solutions can help you stay organized and put on a successful event.
These services can help you with all the levels of Seminar Registration including offering different membership types, phone registrations, coordinates and signing up participants for special activities.
Further, we offer highly affordable seminar registration services to our clients in India. This keeps their overall expenditure to a minimum and helps them achieve great results for their business.