Customer Care Support

Help Desk Support

A customer calling a help desk is generally a person with some query. This customer expects the helpdesk to have a solution to his problem. But if the contacted help desk is incapable of serving this fundamental purpose, then it becomes a huge problem for the business that employs it.

A customer calling a help desk is generally a person with some query. This customer expects the helpdesk to have a solution to his problem. But if the contacted help desk is incapable of serving this fundamental purpose, then it becomes a huge problem for the business that employs it.

Order Processing / Order Taking

The one thing that no business enterprise can afford is to let their Order Processing be out of order! For every one customer that you put off by due to slipshod order-taking, you lose at least 10 other customers who are in the circle of influence of the aggrieved customer.

Customers dial to place an order after they have been successfully allured by the product/service. At this point, they require only affable assistance and a satisfactory resolution of their queries to make it a successful deal.

R Call Services offers the best Order Processing call center services to organizations in India. We are among the leading call center companies in India and specialize in delivering services that are customized according to the specific requirements of Indian organizations. Our gracious Call Center Agents procure orders from the customers efficaciously. Before a customer places an order, they usually prefer to have a live conversation to resolve their queries. Our Call Center Agents have mastered the trade of up-selling your products or services by satiating all inquiries by customers. We also update the customers on the status of their orders when sought.

Catalog and collateral mail fulfillment

Our Call Center Agents can receive orders from the customers based on the catalog or collaterals of your product/service line. Agents can manage the entire process of order taking, updating the customers about order status, till fulfillment of their order.

Offsite Receptionist Services

We provide Virtual Receptionist or Offsite Receptionist Outsourcing Services to businesses in India in the most efficient manner. This service is just geared for companies and put a high value on the customers. We are able to handle any call volume and we revert back to our customers in as much short time as we can.

The Offsite Receptionist will answer all the calls and will seamlessly transfer them to the relevant extensions. It will also take appointments, provide you with all the necessary information about the company and take the orders from you.

Our Offsite Receptionist can help you answer your business phones when you need them most. We can answer your calls when your staff is on lunch, during emergencies, after hours or overflow calls.

We could also help you with Live Offsite Receptionist, who will give you the freedom to travel or conduct all your meetings without any phone call interruption.

Call Center Outsourcing

Our Call Center Agents are of the top-rung amongst the industry. They are articulate and fluent in both English and Hindi. Our Agents are graded on the basis of their experience and expertise so we can depute the best ones suited to your requirements. We have special HR policies to reward and recognize our best Call Center Agents and also groom each through capacity building workshops.

We have IT infrastructure of over a thousand systems by best companies like Dell, HCL. We have NAS to ensure the security of the network, and we have a back-up of data on different servers. Our strong technological capabilities allow us to deliver superior outsourced customer services. We have architecturally designed our work to serve as the finest domestic call center in India. We use acoustical ceiling tiles and walls which absorb sound and perform noise reduction function. The cubicles of Call Center Agents are also at the adequate distance which nullifies the sound from adjacent Agent.

Besides the Call Center, Contact Center and Business Process Outsourcing, we are also distinguished service providers of IT and ITeS. R Call Services has a proficient team of IT professionals who develop premium customized software, integrated dynamic IVR (Interactive Voice Response) and dynamic web applications for our clients.